Web Security SaaS Scan Report

Problem / Goal

In this project, the main goal was to fix problems users had with the filtering system and to make it easier to read detailed findings. The business goal was to improve user experience, increase customer satisfaction, and ensure data accuracy.

User and Research Process

I did competitor analysis, feedback reviews, and looked at user complaints and requests. I also talked with Customer Success and Technical Support teams to get insights from people who work with users every day.

Define and Opportunity Areas

From the research, three main needs came out:

• A more reliable and easy-to-use filtering system,

• Clear and easy-to-read details pages,

• And quick, correct updates in the data system.

We focused on making filtering faster, simplifying detail pages, and syncing data updates well.

Ideation

To solve these problems:

• I designed a more simple and clear filtering interface, making active filters easy to see.

• I made detail pages easier to understand by organizing information clearly and improving fonts and spacing. The way vulnerabilities are shown was also improved.

• I suggested ways to make status changes update both the interface and the database quickly and correctly.

We shared these ideas with the team and improved them step by step.

Testing and Improvement

We did remote usability tests with users. We gave them tasks and asked them to say their thoughts out loud. After the tasks, we asked questions to learn how they felt. Tests showed filtering became easier to use, details were easier to read, and data updated correctly. We made small changes based on feedback and then sent the design to the developers.

Final Design and Results

In the end:

• The filtering system became faster and easier for users.

• Detail pages were simple and clear.

• Status changes updated the data in real time and correctly.

These improvements made users happier and the product data better.

What I Learned and My Thoughts

In this project, I learned how important user-focused design and teamwork are. Remote testing helped me see real user experiences and make better decisions. The hardest part was balancing technical needs with what users want, but this helped me grow my problem-solving skills. I include this project in my portfolio because I solved a difficult problem with user-centered design and managed the whole design process.